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Refund policy

RETURNS & EXCHANGES

All our pieces are handmade in Melbourne, therefore exchanges or returns are not offered for change of mind.

We only accept returns on items that are faulty for an exchange or store credit. Items must be returned within 7 days of delivery within Australia and 14 days of delivery worldwide.

Freight costs are at the expense of the customer and tracking details should be provided when returning items. Items must be in original condition with tags still attached. Items lost in transit will not be compensated for.

Returns and exchanges may only be made directly through us by emailing enquiries@aaizel.com and obtaining approval first.

We do not accept any returns or exchanges on sale items.

We are not able to refund customs duties and taxes on orders shipped outside Australia. However, you may be able to recover these by contacting your local customs bureau directly.

For more information on shipping & handling, please visit https://www.aaizel.com/pages/shipping-handling

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