Refund policy

RETURNS & EXCHANGES

We accept full priced returns that are submitted via customercare@aaizel.com email within 72 hours of delivery. 

Returns are eligible for a refund or store credit. All full priced items can be returned within 10 days of delivery for a full refund (excluding shipping fees). 

Freight costs are at the expense of the customer and tracking details should be provided when returning items. Items lost in transit will not be compensated for.

All items must be returned in the original packaging, unworn, with tags attached. Aaizel reserves the right to reject any items that appear to have been worn, damaged, altered or washed. 

We do not accept any returns or exchanges on sale/discounted items. This excludes our Welcome Sign-Up offer. 

We are not able to refund customs duties and taxes on orders shipped outside Australia. However, you may be able to recover these by contacting your local customs bureau directly.

For more information on shipping & handling, please visit https://www.aaizel.com/pages/shipping-handling