shipping & handling

AUSTRALIAN ORDERS

Free shipping on all orders made within Australia. All orders are processed in Melbourne within 3 business days, (excluding delivery time), subject to payment clearance. We are unable to deliver to a PO Box address within Australia. 

All orders are fully traceable through the tracking number emailed to you upon the dispatch of your order. Please email us via customercare@aaizel.com for any other information regarding shipping.

INTERNATIONAL ORDERS

Complimentary standard shipping is offered on orders over $350. Otherwise please select FedEx Express option for $30 or standard Australia Post shipping for $20. 

All orders are fully traceable through the tracking number emailed to you upon the dispatch of your order.

All orders are processed in Melbourne within 48 hours, (excluding delivery time), subject to payment clearance. Standard shipping usually takes up to 5-10 business days and express shipping usually takes up to 2-5 business days to reach you from dispatch date, excluding delays due to customs.

For urgent order requests, please email us at customercare@aaizel.com 

We are unable to deliver to PO Box addresses internationally.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package may incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package.

While not all aaizél garments are made-to-order, select sizes or less frequently produced styles may be crafted individually. In these cases, we source fabric and produce the piece, which may result in a slightly longer dispatch time. This process allows us to reduce waste and avoid overproduction, in alignment with our considered approach to design and manufacturing.

aaizél QUALITY GUARANTEE

Items are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Faulty items will be exchanged to the same type of product in the same size, subject to availability following our receipt and assessment of the goods. 

Approval request should be made within 24 hours of delivery if faulty. 

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